jpkok Privacy Policy

1. Information We Collect

jpkok collects personal data through several channels: when you register an account, when you make deposits or withdrawals, when you contact our support team, and automatically as you use the platform. Below is a breakdown of the categories of information we collect and the circumstances in which each category arises.

Registration and Identity Data

When you create a jpkok account, we ask you to provide your full legal name, date of birth, residential address (including district and division within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, and a chosen username. This information is used to create and maintain your account, communicate with you, and verify your identity in line with our Know Your Customer (KYC) obligations.

Identity Verification Documents

In certain circumstances — including when processing withdrawals above standard thresholds, where we have a legal obligation, or where we reasonably suspect identity fraud — jpkok may request copies of official identity documents. Acceptable documents include a Bangladesh National Identity Card (NID), passport, or driving licence. We may also request a recent proof of address. These documents are handled with the highest level of care and are stored on encrypted servers with restricted access.

Payment and Transaction Data

jpkok records all financial transactions associated with your account, including deposits, withdrawals, bonus credits, and wager history. For deposits via bKash, Nagad, Rocket, and Upay, we capture the mobile number associated with the transaction and the transaction reference number. For card payments via Visa and Mastercard, we record the last four digits of the card number, expiry date, and cardholder name. Full card numbers and mobile banking PINs are never stored on jpkok's systems — these are handled exclusively by our payment processing partners under their own security frameworks.

Usage and Behavioural Data

As you use the jpkok platform, we automatically collect technical and behavioural data, including your IP address, device type and operating system, browser type and version, pages visited, time spent on each page, games played, bets placed, and session timestamps (recorded in Bangladesh Standard Time, UTC+6). This data helps us improve the platform, personalise your experience, detect fraudulent activity, and ensure technical stability.

Communication Records

If you contact our support team via live chat or email, we retain a record of that communication. This includes the content of messages, the date and time of contact, and any files or screenshots you may share. These records allow us to resolve disputes, improve service quality, and maintain an audit trail for compliance purposes.

2. How We Use Your Data

jpkok uses the personal data it collects for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The table below summarises our primary data processing purposes and the legal basis for each.

Promotional Communications

Where you have given your explicit consent during registration or via your account settings, jpkok may send you promotional emails about bonuses, tournaments, new game releases, and seasonal offers relevant to the Bangladesh market (including Eid specials, Pohela Boishakh promotions, and BPL cricket season offers). You may withdraw this consent at any time by updating your communication preferences in your account dashboard or by contacting our support team. Withdrawal of marketing consent does not affect our ability to send you essential account-related communications such as deposit confirmations, withdrawal notifications, and security alerts.

Responsible Gaming Obligations

jpkok uses your account activity data — including session length, deposit frequency, wager volumes, and any responsible gaming settings you have activated — to monitor for signs of problem gambling behaviour. Where our systems flag a concern, a member of our responsible gaming team may make contact to offer support resources or suggest self-exclusion. This processing is carried out in your interests and in fulfilment of our duty of care as an operator.

3. Data Sharing & Disclosure

jpkok does not sell your personal data to third parties. We share data only in the limited circumstances described below, and always under contractual obligations of confidentiality and security.

Payment Processing Partners

To process your deposits and withdrawals, jpkok shares the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and our card processing gateway for Visa and Mastercard transactions. These partners process your data solely for the purpose of completing the relevant transaction and are prohibited from using it for any other purpose.

Game Providers and Software Partners

The games available on jpkok are powered by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and others. These providers may receive anonymised or pseudonymised session data to facilitate game delivery and audit game outcomes. Personal identifying information is not shared with game providers beyond what is technically necessary for account session management.

Identity Verification Services

Where required for KYC compliance, jpkok may engage third-party identity verification services to authenticate documents you submit. These providers are bound by strict data processing agreements and may not retain your documents beyond the verification period.

Legal and Regulatory Disclosure

jpkok may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by applicable law, court order, or regulatory directive. In such cases, jpkok will disclose only the minimum data necessary to satisfy the legal requirement and, where legally permissible, will notify the affected member of the disclosure.

Business Transfers

In the event that jpkok undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email prior to any such transfer and given the opportunity to request deletion of your account and associated data if you do not wish to continue with the new operator.

4. Cookies & Tracking Technologies

jpkok uses cookies and similar tracking technologies to make the platform function correctly, to understand how members use it, and to improve the overall experience. A cookie is a small text file placed on your device when you visit the platform. You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Types of Cookies We Use

• Strictly Necessary Session and authentication cookies — These keep you logged in during your session and are essential for the platform to function. They cannot be disabled.
• Analytics Platform performance cookies — These help us understand how members navigate the platform, which pages they visit most, and where technical errors occur. Data collected is aggregated and anonymised.
• Preference Preference and personalisation cookies — These remember your settings such as language preference, display options, and last visited game category, so you do not have to reconfigure them each visit.
• Functional Security cookies — These are used to detect and prevent fraudulent activity, bot access, and unauthorised login attempts. They form part of our platform security infrastructure.

Managing Your Cookie Preferences

You may adjust your cookie preferences at any time through your web browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Please note that blocking strictly necessary cookies will prevent you from logging in to your jpkok account. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

5. Data Security Measures

jpkok implements a multi-layered security framework to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our key security measures include:

• SSL/TLS Encryption: All data in transit between your device and jpkok's servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Encrypted Data Storage: Sensitive personal data and identity documents stored in our databases are encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to jpkok staff members who have a legitimate operational need to access it. Access is controlled via role-based permissions and requires multi-factor authentication.
• Regular Security Audits: Our platform and infrastructure undergo periodic security assessments to identify and remediate vulnerabilities. These assessments include penetration testing and code reviews.
• Fraud Monitoring Systems: jpkok operates automated systems that monitor account activity in real time for indicators of fraud, account takeover, or unusual financial patterns.
• Incident Response: In the event of a confirmed data breach that poses a risk to your rights and freedoms, jpkok will notify affected members promptly and take immediate steps to contain the breach and limit its impact.

6. Data Retention Policy

jpkok retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to meet applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is either securely and permanently deleted from jpkok's systems or irreversibly anonymised so that it can no longer be attributed to any individual. Where anonymised data is retained for aggregate statistical analysis, it is no longer considered personal data and falls outside the scope of this Privacy Policy.

7. Your Data Rights

jpkok recognises and respects your rights in relation to your personal data. The following rights are available to all registered members:

Right of Access

You have the right to request a copy of the personal data that jpkok holds about you. Upon a verified request, we will provide a summary of your data in a readable format within a reasonable timeframe. We may ask you to verify your identity before fulfilling an access request to protect your data from being disclosed to an unauthorised party.

Right to Rectification

If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You may update certain account details directly through your account settings, or contact our support team for changes that require manual processing (such as legal name corrections following a court order or official name change document).

Right to Erasure

You may request that jpkok delete your personal data in circumstances where: the data is no longer necessary for the purpose it was collected; you withdraw consent and there is no other legal basis for continued processing; or you object to processing based on legitimate interests and no overriding grounds exist. Please note that deletion requests cannot be fulfilled where retention is required by law — for example, financial transaction records retained for regulatory compliance cannot be deleted on request within the mandatory retention period.

Right to Restrict Processing

You may request that jpkok restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being investigated. Where processing is restricted, your data will be stored but not actively used until the restriction is lifted.

Right to Object

You have the right to object to the processing of your personal data where jpkok relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to the processing of your data for direct marketing purposes. Such objections can be submitted via live chat or the contact email below, and will be actioned promptly.

How to Exercise Your Rights

To exercise any of the rights described above, please contact our Data Privacy team via live chat (available 24/7) or by emailing [email protected] (plain text — not a clickable link). We aim to respond to all data rights requests within 30 days. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension within the initial 30-day window.

8. Contact & Policy Updates

Contacting jpkok About Privacy

If you have any questions, concerns, or complaints about how jpkok handles your personal data, we encourage you to reach out to us in the first instance. Our support team is available 24/7 via live chat. For formal data privacy enquiries, you may write to us at the email address below:

[email protected] Plain text only — this address is not a clickable link. Copy and paste it into your email client.

Updates to This Privacy Policy

jpkok reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable regulations. When we make material changes, we will update the "Effective Date" at the top of this page and, for active members, send a notification via email or an on-site banner at least 7 days before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the jpkok platform after an updated Privacy Policy has taken effect constitutes your acceptance of the revised terms.

This Privacy Policy was last reviewed and updated on 1 January 2026. It applies to all personal data collected by jpkok from that date forward, as well as to data collected prior to that date that is still held by jpkok in accordance with the retention periods described in Section 6.